Support Retainers
Expert guidance, always within reach.
Stay confident as you adopt and scale with Refoundry. Our support retainers give you dedicated Slack channels, real-time answers, and huddle sessions when you need deeper help.
Slack Support
Dedicated channels for fast, direct access to the Refoundry team.
Huddle Sessions
Screenshare or video huddles for Premium and Advanced plan users.
Workflow Guidance
Best practices built into your daily work, from design through client delivery.
Get Started FreeWho It’s For
Teams who want platform adoption to feel easier.
Switching to a new system doesn’t have to be stressful, or a burden on your developers and leads. Our retainers provide the expert guidance that helps teams embrace Refoundry with confidence.
Agencies
Support across design, dev, and client delivery so your whole team feels equipped.
Freelancers
Get peace of mind knowing you’re never stuck figuring it out on your own.
Enterprise Teams
Dependable support channels that keep adoption aligned across multiple roles and departments.
Growing Teams
Structure and guidance to help you scale Refoundry across more people and projects.
How It Works
Guidance that grows with your team.
Our retainers are simple: choose your level, connect with us in Slack, and get the expert help that makes adoption smooth and sustainable.
Pick Your Plan
Choose the support level that fits your team’s needs, from a single channel for freelancers to multi-channel coverage for agencies.
Get Connected in Slack
We’ll set up your dedicated channels, giving you a direct line to the Refoundry team for questions and guidance.
Ask Anytime
Post questions, share challenges, or request quick input. With Premium and Advanced plans, you can jump into huddles for live screenshare sessions.
Grow with Confidence
Over time, your team builds fluency and independence—with expert guidance always within reach to keep things smooth and stress-free.
What’s Included
The guidance that makes adoption easier.
Our expert team has many years of both agency and freelance experience. We know what you’re trying to accomplish and what your clients expect, and we’re here to help.
Dedicated Slack Channels
One channel for Freelancers, two for Premium, and three for Advanced support.
Real-Time Answers
Ask questions anytime, and get clear, dependable guidance without waiting on tickets or digging through documentation.
Huddle Sessions
At Premium and Advanced, jump into live screenshares or video huddles when you need deeper troubleshooting or step-by-step guidance.
Priority Access
Advanced support adds priority routing to engineers, roadmap influence, and faster responses for complex issues.
Workflow Recommendations
Best practices for design, build, and client delivery baked right into your day-to-day support.
Client Guidance
Advice on how to train clients, set expectations, and empower them to manage their websites with confidence.
Pricing
Choose the support level that fits your team.
Each plan gives you direct access to the Refoundry team, with higher tiers adding multiple channels, huddles, and priority engineering support.
Solo
$250
per month
Ideal for independent designers or freelancers who want expert backup without extra overhead.
What’s included:
- 1 dedicated Slack channel
- Direct access to Refoundry experts
- Real-time answers
- Workflow and client guidance
Premium
$750
per month
Best for small agencies and growing teams that need structured, reliable guidance across multiple roles.
What’s included:
- 2 Slack channels (Build/Dev + Ops/Client)
- Real-time answers
- Huddle/screenshare support
- Workflow recommendations
- Client training + expectation guidance
Advanced
$1,500
per month
Perfect for larger teams managing multiple projects who need deeper support, priority access, and influence on Refoundry’s future development.
What’s included:
- 3 Slack channels (Build/Dev + Ops/Client + Sales/Scoping)
- Priority engineering access
- Huddle/screenshare support
- Roadmap influence + priority bug fixes
- Workflow + client guidance
Is there a long-term contract?
No. Retainers only have a 90-day minimum commitment. After that, you can continue month-to-month for as long as you need.
When is Slack support available?
Our team is available Monday to Friday, 8am–4pm Pacific Time. Messages sent outside of those hours will be answered the next business day.
Do you offer live support?
Yes. Premium and Advanced plans include huddle/screenshare sessions for more complex troubleshooting or step-by-step guidance.
What if my needs change?
You can upgrade or downgrade your support plan at any time after the initial 90-day minimum.
Who will I be talking to?
You’ll always connect directly with Refoundry’s team—the same experts who built and support the platform.
Ready to get started?
Find the support plan that fits your team.
Whether you’re a freelancer looking for peace of mind or a team rolling out Refoundry across multiple projects, our retainers make adoption smoother and more sustainable.